VIP Credit & Refund Policy
Version 4.0 · Effective 29 September 2026
1. VIP Credit in one paragraph
Every $29.99 you pay for VIP Club membership adds $29.99 in VIP Credit to your account — your fee returned to you as store credit. VIP Credit does not expire, and you keep it if you cancel. There is no expiration date, no dormancy fee, no inactivity fee and no service fee. Credit we give you for free on top of that is called Bonus Credit, is shown separately, may carry an expiry date, and ends if your membership does.
2. Membership fees
When you join. $29.99 is charged at checkout. There is no free trial and no introductory period — your membership and your first $29.99 of VIP Credit start immediately.
After that, $29.99 every 28 days on that same date, until you cancel.
The 30-day window. If you cancel within 30 days of a charge and have not spent the VIP Credit from that charge, we refund it in full on request and remove the corresponding credit. Call (470) 552-6061 at any hour, or email contact@merryjammies.com.
After 30 days, membership fees are not refundable — but you keep the credit permanently, so the money is still yours to spend.
We refund beyond the window anyway in all of these cases, without argument:
- You were charged after you cancelled
- A charge caught you off guard
- You meant to skip and missed the window
- You were charged twice
- You did not recognise the charge and it should not have happened
- We failed to send you a pre-billing reminder
- We failed to contact you on the schedule in our Fulfillment Policy
Automatic pause. If your unredeemed VIP Credit reaches $59.98 — two cycles' worth — we stop billing you automatically and email you. We would rather pause than take money for credit you are not using.
3. Spending VIP Credit
- Spend it on anything we sell
- Spend part of it; the remainder stays in your account
- Combine it with a card for orders larger than your balance
- Bonus Credit is spent first, so anything with an expiry date is used before anything without one
- It cannot be transferred, sold or given to another person
Cash redemption. VIP Credit is generally for merchandise rather than cash. Where your state's law gives you a right to cash out a remaining balance, we honour it on request. California residents have the broadest right — under Civil Code § 1749.5, cash for a balance under $15. Connecticut, Washington, New Jersey, Colorado, Oregon, Maine, Montana, Massachusetts, Rhode Island and Vermont give similar rights, usually for a small balance left after a purchase, on terms that differ by state. Call or email. You do not need to know which rule applies to you — we apply whichever is most favourable.
Your state-law rights are preserved. VIP Credit represents money you paid us. Nothing in this policy limits any right you have under the gift certificate, stored value or consumer protection law of your state.
4. Returns
You have 30 days from delivery to start a return.
| Situation | Window | What you get |
|---|---|---|
| Arrived damaged | 30 days from delivery | Free replacement or full refund, your choice. No return shipping cost to you. |
| Wrong item, or not as described | 30 days from delivery | Free replacement or full refund, your choice. We pay return shipping. |
| Changed your mind — unworn, tags on, not personalized | 30 days from delivery | Full refund less return shipping |
| Personalized or custom-embroidered items | 30 days from delivery | Refund or replacement if damaged, wrong or not as described. Change-of-mind returns are not available on personalized items, because they cannot be resold. |
| Never arrived | Any time | Carrier investigation, then reship or full refund |
Report damage as soon as you reasonably can — photographs help — but we will not refuse a genuine damage claim inside 30 days because you did not call on day one.
5. Where refunds go
| You paid with | Refund goes to |
|---|---|
| VIP Credit only | Back to your VIP Credit, immediately |
| Card only | Back to your card, 5–10 business days |
| Both | Each portion back to where it came from |
| Bonus Credit | Back to Bonus Credit, keeping its original expiry date |
Returned VIP Credit does not expire and resets no clock.
If you would rather have a card refund on an order you paid for with VIP Credit, ask us. We can usually do it, and there is no fee.
6. Damaged, wrong or undelivered orders
Tell us and we will reship or refund — your choice. Timelines are in our Fulfillment Policy. The short version: you should never be out both the item and the money.
7. Disputed charges
Please contact us before contacting your bank. We answer the phone 24 hours a day and can resolve a billing problem in minutes. A bank dispute takes 30 to 90 days, during which you have neither the money nor the credit.
If you do open a dispute, we may hold the VIP Credit attributable to that specific charge while it is open. We will not touch credit from earlier, undisputed cycles. If the dispute resolves in our favour, the credit is restored in full.
24/7 · (470) 552-6061 · contact@merryjammies.com
VIP Credit & Refund Policy, Version 4.0, effective 29 September 2026.