Refund policy
Return and refund policy
Return or refund requests must reach us within 24 hours of delivery. We cannot process requests made after that window.
What we accept
We accept returns or refunds only when:
- the item arrived damaged, or
- you received the wrong product.
If either applies, contact us and we will make it right.
Sale items
Items bought on sale are final sale, except when they arrive damaged or you receive the wrong product.
What we don't accept
We do not accept returns or give refunds because you changed your mind or no longer want the item. For a package that is lost or shows as delivered but did not arrive, see our Shipping Policy: we open a carrier investigation and, depending on the outcome, reship or refund.
Order cancellations
Orders can be cancelled only within 24 hours of purchase. After that we cannot cancel or change an order.
VIP Club
Refunds of VIP membership charges and orders paid with VIP Credit follow our VIP Credit & Refund Policy.
Contact
(470) 552-6061, 24 hours a day · contact@merryjammies.com
AIO Ventures, LLC d/b/a Merry Jammies, 1738 W Thistle Landing Drive, Goodyear, AZ 85338