Shipping policy
Version 1.0 · Effective 17 September 2026
The short version, stated first
Our products are made to order. Allow up to two months for production, then 8 to 14 business days for delivery.
That means a typical order takes roughly 10 to 12 weeks from the day you place it to the day it arrives. We put that at the top of this page, and on every product page, because it is the single most important thing to know before you buy. We would rather you knew now than found out in week six.
If you need something sooner than that, please do not order without contacting us first at (470) 552-6061 — we answer 24 hours a day and will tell you honestly whether we can make your date.
Order processing and production
Orders are confirmed within 1 business day of purchase. Production then takes up to two months, depending on the item and current demand.
Orders placed on weekends or holidays are confirmed the next business day.
You will receive an email when your order enters production and again when it ships.
Delivery, once your order ships
| Region | Estimated delivery after dispatch |
|---|---|
| United States | 8–14 business days |
We currently ship to addresses in the United States only.
These are estimates. Actual delivery may vary due to weather, courier delays or address verification issues.
Total time from order to doorstep is production plus delivery. For a US order placed today, that is up to approximately 80 days.
Christmas and seasonal cutoffs
This matters more for our products than for most. With up to two months of production plus up to 14 business days of transit, an order placed in late autumn will not arrive before Christmas.
To receive your order by 25 December, order by Monday, 5 October 2026.
Working backwards from a 25 December delivery at the outer edge of our stated times — 60 days of production plus 14 business days of transit — the cutoff is Monday, 5 October 2026.
After the cutoff we will keep selling, but we will say clearly at checkout that the order will not arrive before Christmas. We would rather lose the sale than take money for a gift that shows up in January.
Tracking
A tracking number is emailed when your order ships. If you have not received tracking within 3 business days of your production-complete notice, call (470) 552-6061 and we will find out why.
VIP members can also see order status on the account page at any time.
Shipping costs
| Standard shipping | $8.00, free on orders of $70 or more |
|---|---|
| VIP Club members | Free standard shipping on every VIP order |
| Express | $15.00 |
Express shipping shortens the delivery leg only. It does not shorten production time.
VIP membership and shipping are unrelated
Your VIP membership charge is not a shipment. Nothing ships because you were billed, and the monthly $39.99 is not connected to the progress of any order you have placed.
If you have an order in production and your VIP charge comes through, that is normal and both are separate. If it does not look right to you, call (470) 552-6061 at any hour and we will explain exactly what each charge is.
Delivery confirmation
Once a carrier marks an order “Delivered” we consider fulfillment complete. For apartments and shared buildings, please check with building management, the mailroom or parcel lockers first.
If the carrier says delivered and you do not have it, tell us anyway. We will open a carrier investigation and, depending on the outcome, reship or refund. We do not treat a delivery scan as the end of the conversation.
Lost or delayed shipments
If you have not received your order within 15 business days of dispatch, contact us and we will investigate with the courier, then locate, reship or refund.
If production runs past two months, contact us. We will tell you where your order actually is, and you may cancel for a full refund at any point before dispatch.
Cancelling an order
You may cancel any order for a full refund at any time before it ships, no questions asked. Given our production times, that window is usually weeks long.
International orders
Customs duties and import taxes are the recipient’s responsibility and are not included in our prices or shipping charges. Customs processing may add time beyond the estimates above.
Address errors
Please check your shipping address at checkout. If you spot an error, contact us before dispatch and we will correct it. Once shipped we cannot change the address, but we will help you work with the carrier.
24/7 · contact@merryjammies.com
Fulfillment Policy, Version 1.0, effective 17 September 2026.